Returns & Refunds Policy

At VitaEase™, we want you to feel completely supported in every purchase. If for any reason you are not satisfied with your order, we are here to help with cancellations, returns, and exchanges under our 30-day policy.

Order Cancellation

You may request to cancel your order at any time before it has been dispatched or processed for fulfilment (orders typically leave our fulfilment facility within 1–2 business days).

  • If your order is successfully cancelled prior to dispatch, a full refund will be issued immediately to your original payment method.

  • Once a parcel has been handed over to the courier and dispatched, we cannot intercept or cancel the shipment. In this case, please follow our standard return process once the package arrives.

Returns & 30-Day Fit Guarantee

Customers have up to 30 days from the date of delivery to request a return or exchange.

To qualify for a standard return:

  • Items must be clean, unworn (aside from trying on over undergarments for sizing), unwashed, and in their original condition.

  • The product must be returned with all original tags, protective packaging, and proof of purchase (such as your order confirmation number).

  • Return Shipping Costs: If a return or exchange is requested due to sizing preferences or personal choice, the customer is responsible for the return postage. If the return is due to a manufacturing defect, transit damage, or an incorrect item sent by us, VitaEase™ will cover all return shipping and replacement costs.

Return Process

  • Step 1 – Request Authorization: Email our support team at support@vitaease.com with your Order Number (e.g., #VE1001) and the reason for your return or exchange request.

  • Step 2 – Return Approval: Once authorized, our team will provide a Return Merchandise Authorization (RMA) along with the dedicated return facility address and step-by-step instructions.

  • Step 3 – Dispatch the Package: Ship the item back using a tracked postal service within 7 business days of receiving your return instructions. We strongly advise retaining your tracking receipt; VitaEase™ cannot be held responsible for return items lost in transit without carrier verification.

  • Step 4 – Inspection & Resolution: Once delivered to our inspection centre, returns are processed within 5–7 business days. Upon approval, your replacement will be dispatched or your refund credited.

Important Notice: Please do not send items back to the sender address listed on your parcel or directly to our administrative office. All returns must be routed to our dedicated logistics facility via the instructions provided by email.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains the wrong item, please notify us within 7 days of delivery at support@vitaease.com with clear photos of the issue and your order number. We will immediately arrange a free replacement or issue a full refund without any restocking fees.

Refunds

Once your return has been inspected and approved:

  • A notification email will confirm your refund status.

  • Funds will be automatically credited back to your original payment method (Credit/Debit Card, PayPal, Apple Pay, etc.) within 5 to 7 business days, depending on your financial institution.

  • If your order included a complimentary promotional gift and you choose to keep it while returning the rest of the order, the retail value of the promotional gift may be deducted from the final refund amount.

Missing or Delayed Refunds

If you have not yet received your refund after receiving our confirmation email:

  1. Check your bank account or payment provider balance.

  2. Contact your card issuer or banking provider, as standard clearance and posting times can take between 3–5 business days.

  3. If you have completed these steps and still do not see your funds reflected after 10 business days, contact our billing desk at support@vitaease.com.

Customer Support Details

  • Store: VitaEase™

  • Email: support@vitaease.com

  • Phone: +44 20 7946 0912

  • Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)

  • Registered Office: 24 Richmond Road, Flat 3B, Kingston upon Thames, London, KT2 5EB, United Kingdom